Frequently Asked Questions
- 01: How long does shipping take?
- Orders are processed within 1 business day. Standard delivery times are generally 2–4 business days, depending on the destination.
- 02: How can I track my order?
- Once your order has been shipped, the tracking number will be available on Shopify, allowing you to monitor the delivery at any time.
- 03: Do you offer free shipping?
- Yes, many of our products include free shipping. Any shipping costs will be clearly indicated during checkout.
- 04: Can I return a product?
- Yes, we accept returns within 30 days of delivery. The product must be unused and in its original packaging. To initiate the return process, please contact our customer service. Please do not ship the return without contacting us first, to avoid unnecessary shipping costs.
- 05: Are the products covered by warranty?
- All our products are covered by a 2-year warranty against manufacturing defects. In case of problems, our customer service will promptly provide assistance with replacement or technical support.
- 06: Are cordless tools safe?
- Yes, our cordless tools are designed according to European safety standards and equipped with protection systems against overload, overheating, and short circuits.
- 07: Are the products ready to use?
- Yes, all products come with clear instructions for simple and immediate use.
- 08: Do you offer customer support?
- Yes, our customer support team is always available to assist you before and after your purchase. We generally respond within 24 business hours.
- 09: Can I modify or cancel an order?
- If the order has not yet been shipped, please contact our customer service as soon as possible and we will do our best to assist you.
- 10: How can I contact customer service?
- You can contact us via the "Contact Us" page on the website or by sending an email to our customer service. We will be happy to help you.